FAQ

Returns + Cancellations

Any issues or problems with an order must be brought to our attention within 14 days of delivery. Email to ak@alisonkenthome.com .

Fabrics + wallpapers are custom ordered and printed, and are not returnable or refundable under any circumstance.

International orders are non-refundable and cannot be returned.

All sale item purchases are final.

Purchases from a third party [stockist or retail outlet] cannot be returned or refunded.

Unfortunately we cannot do cancellations at this time.

Returnable merchandise must be shipped back in its original condition, with original packing slips, within 30 days of delivery.

 

 

 

Quality

All of our product at akHOME proudly has an artistic "hand-touch" to it. This includes printed fabrics + wallpapers.

Most of our processes, such as fabric printing, have irregularities, and are not deemed to be defective.

However, if you experience a broken zipper or a damaged item, bring it to our attention immediately (within 14 days of delivery) at ak@alisonkenthome.com.

 

Taxes, Dutied + Customs

akHOME will add taxes to all orders shipped within BC, Canada.

Buyers are responsible for all sales taxes and customs fees and duties applicable outside of BC.